CUSTOMER SERVICE


Where can I find a manufacturer suggested retail price for the furniture I am interested in?

How can I check on product availability or fabric availability? Also, how can I determine if a particular fabric or color is available on a specific style of furniture?

How can I find out the dimensions of the seating I am interested in?

Where can I locate a particular style of furniture so I can "test rest" the piece before purchasing?

I cannot find a store that sells Berkline in my area. I put in my ZIP code on your web site dealer locator and found nothing. Now what?

What is the warranty on the reclining mechanism, fabric, and related parts?

Where can I send a concern or a complaint about my furniture?

I know to contact my local Berkline dealer for product under warranty. Who do I contact if I have a problem with my furniture after my warranty expires?

Where can I get my furniture repaired?

What information do I need to order a repair part for my furniture?

Where can I buy Berkline home theater on the Internet?

What fabric and leathers are available?

What is Buttkicker and why would I want it in my home theater?

How are the Berkline home theater seats constructed?

What is Wallaway and how does it work?

What is PowerRecline?

How far apart should I space the rows?



Q: Where can I find a manufacturer suggested retail price for the furniture I am interested in?
A: Berkline does not establish a "Manufacturer's suggested retail price". However we do set a minimum price for Internet sales. Otherwise, individual dealers establish their own prices.
Q: How can I check on product availability or fabric availability? Also, how can I determine if a particular fabric or color is available on a specific style of furniture?
A: Contact you local Berkline dealer. They should be able to help with product availability questions.
Q: How can I find out the dimensions of the seating I am interested in?
A: Check our web site under that particular style number. Dimensions are listed for each individual piece and overall dimensions are shown for the most popular configurations.
Q: Where can I locate a particular style of furniture so I can "test rest" the piece before purchasing?
A: Click on the "Find A Dealer" link on this site and find the Berkline dealers in your area. Call them and ask if they carry the style and color that you are looking for. Please keep in mind not all dealers carry a full line of Berkline home theater seating.
Q: I cannot find a store that sells Berkline in my area. I put in my ZIP code on your web site dealer locator and found nothing. Now what?
A: Try entering a ZIP code or area code near you other than your own or a nearby city.
Q: What is the warranty on the reclining mechanism, fabric, and related parts?
A: Our warranty is posted on the web site under the Customer Support section.
Q: Where can I send a concern or a complaint about my furniture?
A: You can send them via e-mail to productservices@berkline.com or phone us at 423-585-1500 and request the Product Service Department. If you would like to send a formal complaint please mail your letter to the Berkline Corp. One Berkline Dr. Morristown, TN 37814 Attn: Product Service.
Q: I know to contact my local Berkline dealer for product under warranty. Who do I contact if I have a problem with my furniture after my warranty expires?
A: Contact Berkline Product services at 423-585-1500. They can assist in after warranty replacement of parts and fabric. Please have the model number handy. It can be found on the green tag under the footrest.
Q: Where can I get my furniture repaired?
A: Visit www.mapquest.com and click on "Yellow Pages". Search for "furniture repair". This will provide you with a list of all repair centers within a radius of your zip code.
Q: What information do I need to order a repair part for my furniture?
A: You will need to provide us with all information from the color-coded manufacturing tag. It is a green tag under the footrest. If the tag is not located under the footrest please look down in the sides of the seats or where the back and seat meet. We will also need a detailed description of the defect.
Q: Where can I buy Berkline home theater on the Internet?
A: Our dealer locator allows you to search for either regular “brick and mortar” dealers or Internet dealers (etailers).
Q: What fabric and leathers are available?
A: Berkline home theater seats are available in a wide variety of fabrics and colors. The most popular are shown on this site next to each style. To see all of the colors and covers available, visit your local Berkline home theater dealer.
Q: What is Buttkicker and why would I want it in my home theater?
A: The ButtKicker® is a built-in, “silent subwoofer” that delivers a sound sensation you feel in the seat of your pants. It uses the same technology that enhances rides and multi-media shows at theme parks and movie theaters. And it makes music and special effects come alive like never before.
Q: What is Wallaway and how does it work?
A: In rooms where space is limited, Wallaway lets the chair hug the wall. That way you'll have more decorating flexibility as well as a more efficient use of floor space. As the chair reclines, the seat moves forward. You can recline fully in a chair placed just a few inches from the wall.
Q: What is PowerRecline?
A: PowerRecline does all the "work" for you. These chairs have an electric motor (and a cord that plugs into a wall outlet) and a "rocker" switch. Push the switch one way to recline, the other way to sit up. You can stop at any of an infinite number of positions along the way.
Q: How far apart should I space the rows?
A: Although the ideal space varies by the size of each style, 42” is a good rule of thumb.