Q: Where can I find a manufacturer suggested retail price for the furniture
I am interested in?
A: Berkline does not establish a "Manufacturer's suggested retail price".
Individual dealers establish their own prices.
Q: How can I check on product availability or fabric availability? Also, how
can I determine if a particular fabric or color is available on a specific
style of furniture?
A: Contact you local Berkline dealer. They should be able to help with
product availability questions.
Q: How can I find out the dimensions of the furniture I am interested in?
A: Check our web site under that particular style number. If the style is
not listed on our web site, contact your local dealer. They have product
information readily available.
Q: Where can I locate a particular style of furniture so I can "test rest"
the piece before purchasing?
A: Click on the "Find A Dealer" link on this site and find the Berkline
dealers in your area. Call them and ask if they carry the style and color
that you are looking for. Please keep in mind not all dealers carry a full
line of Berkline products.
Q: I cannot find a store that sells Berkline in my area. I put in my ZIP
code on your web site dealer locator and found nothing. Now what?
A: The dealer locator allows you to search for a dealer by entering either
your ZIP code, area code, or city/state. If none of those work, try entering
a ZIP code or area code near you other than your own or a nearby city.
Q: What is the warranty on the reclining mechanism, fabric, and related
parts?
A: Our warranty is posted on the web site under the Customer Service
section.
Q: Where can I send a concern or a complaint about my furniture?
A: You can send them via e-mail to or phone us
at 423-585-1500 and request the Product Service Department. If you would
like to send a formal complaint please mail your letter to the Berkline
Corp. One Berkline Dr. Morristown, TN 37814 Attn: Product Service.
Q: I know to contact my local Berkline dealer for product under warranty.
Who do I contact if I have a problem with my furniture after my warranty
expires?
A: Contact Berkline Product services at 423-585-1500. They can assist in
after warranty replacement of parts and fabric. Please have the model number
handy. It can be found on the green tag under the footrest.
Q: Where can I get my furniture repaired?
A: Visit www.mapquest.com and click on "Yellow Pages". Search for "furniture
repair". This will provide you with a list of all repair centers within a
radius of your zip code.
Q: What information do I need to order a repair part for my furniture?
A: You will need to provide us with all information from the color-coded
manufacturing tag. It is a green tag under the footrest. If the tag is not
located under the footrest please look down in the sides of the seats or
where the back and seat meet. We will also need a detailed description of
the defect.
Q: My product was just delivered and it will not recline.
A: All foot rests are secured to prevent opening during shipping and
handling, be certain any materials used to secure footrests are removed to
endure your product functions properly.
Q: How fast should my heating pad heat and how hot does the pad get?
A: The heating pad should reach its maximum temperature of 110-115 degrees
within 3 minutes of activating.
Q: Why do the massage and heating pads shut off after a few minutes of use?
A: Both massage and heating pads are designed to shut off to eliminate the
possibility of over usage. To reset simply turn the control off and back on
again.
MONTHLY features
