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FAQ

Warranty Information


Which Berkline® warranties are handled by Ashley Furniture Industries, Inc.?

All Berkline® warranty support is handled by Ashley Furniture Industries, Inc. on Berkline® products manufactured by or on behalf of Ashley Furniture Industries, Inc. Purchases prior to August 2011, CLICK HERE.


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What is the warranty on my Berkline® product?

Berkline® products carry a limited warranty on products and parts against material manufacturing defects.  The limited warranty varies in duration by product and part.  CLICK HERE to view the full Berkline® warranty.


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What is the warranty on the reclining mechanism, fabric, and related parts?

Berkline® products carry a limited warranty on products and parts against material manufacturing defects.  The limited warranty varies in duration by product and part.  CLICK HERE to view the full Berkline® warranty.


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What information do I need to order a repair part for my furniture?

Please have the Model number and Serial number of your Berkline item and call customer service at 866-319-0809. We will be happy to assist you. We will also need a copy of your original receipt to order parts for your Berkline item. Your Serial number can be found on the back or bottom of your item.

 

If you would like to print out and mail in a Replacement Parts Order Form, please view the Assembly tab on the product page specific to your model and click on the Replacement Parts Order Form link.


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My product was just delivered and it will not recline.

All foot rests are secured to prevent opening during shipping and handling, be certain any materials used to secure footrests are removed to endure your product functions properly.


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How can I get a refund or exchange for my Berkline® by Ashley furniture?

Each store sets their own policies regarding returns and exchanges. Please contact directly the store where you purchased the furniture.


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Company Information


Does Ashley Furniture Industries, Inc. own Berkline®?

The Berkline® name alone is owned by Ashley Furniture Industries, Inc. The Berkline® name was purchased by Ashley Furniture Industries, Inc. in August of 2011.


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How can I apply for a job at Ashley Furniture Industries? How can I apply for a job at Ashley Sleep?

Ashley Furniture Industries and Ashley Sleep jobs are posted on the Ashley Furniture Industries Website.


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Product Information


Can Ashley Furniture Industries, Inc. provide product information on all Berkline® products?

Ashley Furniture Industries, Inc. can answer all Berkline® questions that are pertaining to Berkline® products manufactured by or on behalf of Ashley Furniture Industries, Inc. For Berkline® products not manufactured by Ashley Furniture Industries, Inc. CLICK HERE.


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How should I clean my upholstery?

Our upholstery products have a tag located under one of the seat cushions or  under the unit. The tag shows a universal cleaning code that indicates what  method should be used for that product.


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Where can I find a manufacturer suggested retail price for the furniture I am interested in?

Berkline by Ashley does not establish a "Manufacturer's suggested retail price".   Individual dealers establish their own prices.


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Is there a way to touch up the finish on my furniture?

Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers are made especially for furniture and work well touching up most flaws.


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Why don’t you show prices on your web site?

The www.berkline.com website is designed to showcase our furniture products. Prices are not shown on this site because Berkline by Ashley product is exclusive to our retailers and prices may vary by location.


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I need assembly instructions for my furniture. Where can I get them?

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may fax your request to 800-856-4976 or mail it to:

Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612


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Can I buy factory-direct?

Online shopping will soon be available in select areas through our Ashley Furniture Industries network. At this time, Ashley products may be purchased from retail furniture stores throughout the country.


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How do I care and clean my furniture?

How to Clean and Care for Wood Furniture?

  • Use a lint-free cloth to polish wood furniture on a weekly basis.  
  • Keep furniture away from heating and air conditioning sources to prevent loss of moisture.
  • Keep furniture out of direct sunlight to prevent fading or darkening of wood furniture.
  • Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all of the time.
  • Use placemats under plates and hot pads under serving dishes.
  • Use coasters under all beverages.
  • Do not place newspapers or magazines on woods surfaces.  The ink from these items may bleed into the finish and could damage the wood.
  • Do not use abrasives or harsh chemicals on wood furniture.

Spot Cleaning Wood 

  • To remove food stains, wipe up the spill immediately.  Polish with a soft, clean cloth.
  • To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water.  Rub in the same direction as the grain until surface is completely dry.  Follow with an application of furniture oil or polish.
  • To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain.
  • To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden.  Be sure to wipe up water as the ice melts to prevent water spots.  Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife.  Rub the spot briskly with a cloth saturated in cream wax.  Repeat if needed.

How to Clean and Care for Upholstered Furniture?

  • Keep upholstered furniture out of direct sunlight.
  • Rotate cushions and pillows on a regular basis to allow even distribution of wear.
  • Vacuum weekly using the upholstery attachment to remove soil that could be abrasive to surface.
  • Do not place magazines or newspapers on upholstery.  The ink from these items may bleed onto the fabric and cause stains.
  • Use caution when using household chemicals near upholstered furniture.  The overspray of these products could cause damage to your furniture.
  • Periodic professionally cleaning is recommended. 

Spot Cleaning Upholstery 

  • If a spill occurs, it is important to clean the fabric immediately.
  • Blot with a clean, white cloth. Do not rub.
  • Select the appropriate stain removal method.  To determine this, look under one of the seat cushions or under the unit to find a tag.  This tag shows a universal cleaning code.  This cleaning code relates to a recommended method to be used.   
  • Pretest all of the care products in a hidden area to make sure that they are compatible.
  • To prevent rings, it is important to clean spots from the outside to the middle of the affected area.
  • Do not use detergents or strong chemicals to clean your upholstery.

How to Clean and Care for Leather Furniture?

  • Dust often and use a vacuum cleaner crevice tool to clean seams.
  • Clean weekly using a damp sponge or soft, lint-free cloth.  Do not rub; instead, wipe gently.
  • Do not use or place sharp objects on leather goods.  Leather is very durable; however, it is not accident or damage proof.
  • Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking.
  • Do not place newspapers or magazines on leather furniture.  The ink from these items may be transferred onto the leather.
  • Do not use abrasives, harsh chemicals, or saddle soap on leather furniture.  Only use recommended cleaners.
  • Pretest all of the care products in a hidden area to make sure that they are compatible with the leather.
  • Do not use common household cleaners on leather furniture.  These cleaners can cause severe damage and costly repairs.
  • Improper cleaning may void your leather furniture warranty. 

Spot Cleaning Leather

  • Blot any spills immediately; do not rub.
  • To remove a spot, follow the steps below...
    • Use a solution of 1/2 mild soap (Neutrogena) and 1/2 distilled water on a slightly dampened cloth or sponge.
    • Rinse by blotting with distilled water.
    • Blot to remove excess water.
  • For difficult stains, contact a professional cleaning service.

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